Brocade Switch Technical Support

Contact your switch supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information immediately available :




1. General Information

· Technical Support contract number, if applicable

· Switch model

Fabric OS v6.1.1a Release Notes, v1.0 Page 6 of 33

· Switch operating system version

· Error numbers and messages received


· supportSave command output

· Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions

· Description of any troubleshooting steps already performed and the results

· Serial console and Telnet session logs

· Syslog message logs


2. Switch Serial Number

The switch serial number is provided on the serial number label.
 
The serial number label is located as follows:

· Brocade 200E—On the nonport side of the chassis

· Brocade 4100, 4900, and 7500/7500E—On the switch ID pull-out tab located inside the
chassis on the port side on the left

· Brocade 300, 5000, 5100, and 5300—On the switch ID pull-out tab located on the bottom of
the port side of the switch

· Brocade 7600—On the bottom of the chassis

· Brocade 48000 —Inside the chassis next to the power supply bays

· Brocade DCX—Bottom right of the port side.



3. World Wide Name (WWN)

Use the wwn command to display the switch WWN.

If you cannot use the wwn command because the switch is inoperable, you can get the
WWN from the same place as the serial number, except for the Brocade DCX. For the
Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo
plate at the top of the non-port side. The WWN is printed on the LED side of both cards.

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